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How we collect, use, disclose, and protect your personal information under the Privacy Act 2020 (New Zealand).
Eco Pallets New Zealand Limited (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and manage personal information in accordance with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs).
By using our website, contacting us, requesting a quote, or engaging with our products and services, you agree to the practices described in this Privacy Policy.
We may collect personal information that is reasonably necessary for our business operations, including:
If you communicate with us via our online chat service, we may collect information you voluntarily provide during those conversations, including your name, contact details, and enquiry details.
We collect personal information through:
When you:
As you use our website, certain information may be collected automatically through:
We may collect information during meetings, phone calls, email correspondence, or other business interactions.
We use personal information for purposes including:
Where permitted by law, we may send:
You may opt out of marketing communications at any time.
We do not sell or rent personal information to third parties.
We may disclose personal information to trusted service providers where necessary to operate our business, including:
To arrange and complete deliveries of products.
For website hosting, cloud storage, technical support, cybersecurity, and business systems.
To help us understand website usage and improve our services.
Including accountants, auditors, legal advisers, and insurers.
Where required by law or to comply with legal obligations.
Some of our service providers may store or process personal information outside New Zealand, including in Australia or other countries.
Where personal information is disclosed overseas, we will take reasonable steps to ensure that the recipient protects the information in a manner that provides comparable safeguards to those required under New Zealand privacy law, or otherwise complies with the Privacy Act 2020.
Our website uses cookies and similar technologies to:
You may configure your browser to reject cookies; however, some website functionality may be affected.
We may use services such as Google Analytics to understand how visitors use our website. These services may collect information such as:
Our website may provide live chat functionality. Information shared through the chat system may be recorded and retained to assist with customer support, quality assurance, and future communications.
Our website may incorporate Google Maps to display business locations, warehouse locations, or directions. Google may collect information in accordance with its own privacy practices when you interact with embedded maps.
Pages on this website may contain embedded content such as videos, maps, or third-party applications. Embedded content behaves as if you visited the third-party website directly and may collect information according to their own privacy policies.
We implement reasonable technical, administrative, and physical safeguards to protect personal information from loss, misuse, unauthorised access, modification, disclosure, or other misuse.
Personal information is retained only for as long as necessary to:
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Under the Privacy Act 2020, you may request access to personal information we hold about you and request correction of any information that is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details below.
We may require verification of identity before processing requests.
If we become aware of a privacy breach involving personal information that is likely to cause serious harm, we will take appropriate steps in accordance with the Privacy Act 2020, including notifying affected individuals and the Office of the Privacy Commissioner where required.
If you believe we have breached the Privacy Act 2020 or mishandled your personal information, please contact us in writing.
We will investigate your complaint and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand).
If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact us:
Eco Pallets New Zealand Limited
Auckland Warehouse
107 McLaughlins Road
Wiri, Auckland 2104
New Zealand
Phone: +64 9 887 0297
Email: sales@ecopallets.co.nz
Website: https://ecopallets.co.nz
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.
The latest version will always be available on our website, and the effective date will be updated accordingly.